Shipping

Shipping Policy

FREE SHIPPING WITHIN AUSTRALIA - $10.00 FLAT FEE INTERNATIONAL

Unfortunately, we can not deliver to PO Boxes.

Australia Shipping:
FREE shipping - ‘standard’ shipping within Australia.

Orders are processed within 2 business days. Shipping can take between 5 and 12 business days (depending on your location). 

International Shipping:
$10.00 Flat fee -  standard delivery to most International locations. 

Orders are processed within 2 business days. Shipping can take up to 28 working days (depending on location).


Tracking Information
We’ll send you the tracking details from our couriers directly to the email you provided during your purchase. Keep an eye on your inbox!

If there are any delays with your item, you can reach out to the courier directly using your tracking info to investigate further.

Feel free to contact us if you need any assistance!

Courier Choice
At Zuluz Skincare Pty Ltd, we typically use Sendle, but sometimes we may select a different courier. Rest assured, we always choose the best option for your delivery!

Important Information
We kindly ask for your understanding that Zuluz Skincare Pty Ltd cannot offer refunds if items are delivered after the estimated arrival date due to uncontrollable shipping delays. Once parcels are dispatched, transport times are out of our hands, so we are not responsible for any transit issues that may arise.

Please ensure all postal information is accurate and up to date to avoid any delivery issues. If you notice any errors in your address, please notify us ASAP so we can update it for you. Unfortunately, once your item has been shipped, we won’t be able to make any changes.

For our international customers, please be aware that you are responsible for any import duties, customs fees, and local taxes charged by your country. As these fees vary, we recommend reaching out to your country's customs office or tax agent for information on charges and rates for packages coming from overseas.

If your item is delayed, we suggest contacting the courier directly with your tracking details to open an investigation.

We're here to help if you need any further assistance!